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How Do I Return An Item?

Cancellation and Return Policy

At Edible Gifts, we do our best to deliver the highest quality product every time you shop with us. Our goal is to provide our customers with prompt service, superior products, and excellent customer care.

Due to the personalized nature of our business, we strongly recommend you to order a sample of the product you are interested in purchasing prior to placing your larger order. This will allow you to view the physical product which will help you make an educated decision regarding whether or not to order the product and/or whether or not you decide to make any more changes to the design. Favors and Corporate Gifts: we strongly urge you order a smaller sample. Please contact Customer Service for more information on our Sample Program.

When placing a personalized order, we suggest you go over your order confirmation carefully to ensure that there are no spelling, grammar, and etiquette mistakes in your text. We are not responsible for any errors in your text.

In the event that an error should occur on your order, we will be happy to work with you to correct the error as soon as possible. Please review your order carefully, and if there are any issues, please contact us via email the day of receipt at If an error is found, please do not discard the order or use any part of the order containing the error.

Cancellations & Returns: For ALL Personalized Cookies and Confections

With the exception of Custom Fortune Cookie Messages and Cookie Labels, if your order has not yet been printed and/or produced, we can cancel your order, however please contact us right away. There will be a minimum $25.00 cancellation fee per item ordered. Please note: all cancellations must be done in writing.

If a proof was requested and created, the Proof Fee* will be non-refundable and will be added to your cancellation fee. If rush service was requested on the order, and the order has been placed into production, the rush processing fee will be non-refundable and added to the cancellation fee.

Once an order has been produced or has shipped, it cannot be cancelled or returned.

*Proof Fees are often built into your order; typically Paper Proofs are $25 per proof and Virtual Proofs are $40 per proof. This proof fee will be retained and charged if you cancel your order post-proof production.

Returns due to OUR error will be refunded OR reshipped at our discretion.

All returns must be initiated in writing within 24 hours of receipt and you must keep all product, and packaging material in order for us to investigate the error.

Returns: For Larger Orders

Due to the personalized nature of our business, we do not accept returns on order without review. Refunds/returns on larger orders will be granted solely at our discretion. We strongly recommend placing sample order prior to placing a larger order to ensure your satisfaction with our product.

Once you have approved your invoice for production on a large custom order, the order is non-refundable. 

 In the event that you need to cancel your order after the invoice has been approved and the order has not gone into production yet,  we will do our best to work with you on a partial refund for the items that have not gone through production yet.

Please contact customer service at 843-802-4711 OR 866-671-7775 for more information on returning an item.

My gift arrived damaged! What do I do?

You must retain all product and packaging for inspection by our carrier, UPS or Fed Ex, and your claim must be made within 24 hours from the time the gift is received.

If your gift has arrived damaged, please contact Customer Service at 866-671-7775 and via email at in order for us to report the damage to our bakery immediately.

*Please note that all replacement products will be shipped via the original method chosen. If an upgrade on shipping is requested and/or necessary, the customer will be responsible for any additional shipping charges.

UPS and FEDEX do not honor most claims on Ground shipments.