Our Commitment to our Customers
|Our Commitment to our Customers
||Edible Gifts Plus takes as much care in shipping as we do in preparing your order.
offer you a variety of shipping options - from Ground to Next Day Air
so that we can meet your specific needs. We also offer a
Deliver-By-Date Service where you can request a future delivery date.
Please read our shipping policies and contact us if you have any questions: Toll Free: 1-866-671-7775 or e-mail: info@EdibleGiftsPlus.com .
|Where We Ship
At this time, we ship within the Continental United States.
to Alaska and Hawaii require shipping via Overnight or 2-Day Air ONLY.
An additional UPS surcharge of $10-$15 will be added to your total
after your order is processed. Please contact a confectionery designer
at 1-866-671-7775 or via e-mail for more information.
We DO NOT ship to APO/FPO's or PO Boxes.
International shipments require minimum quantities, please contact our customer service for details at email@example.com
Please do not ship to hospitals - patients may leave the hospital
before the delivery arrives and we cannot guarantee delivery. Packages
are normally sent to a general receiving department before being routed
internally to the patient's and/or guest's room. Please be advised that
the patient's room number and ward/unit are required for hospital
deliveries. The hospital can refuse delivery if this information is not
provided. Because your gift will not be delivered directly to the
recipient, we cannot guarantee this type of delivery and will be unable
to issue a refund if the patient and/or hotel guest checks out or is
unable to be located within the facility. Please be advised that there
will be additional charges added to have the package re-routed if the
patient/guest has checked out or has been released. For perishable
items shipped but refused upon delivery at either a hospital or hotel
and returned back to us, a refund will NOT be issued.
If you are shipping to a corporation or large office, please inform the
receiving department when your perishable (and delicious) package is
expected to arrive, so that you can ensure timely delivery of the
3. If you need to have a gift arrive on a particular
date, you must choose Next Day Air as your shipping method. You may
schedule a future delivery for any weekday except national holidays.
We cannot give refunds or credits on orders that have shipment delays
due to bad weather and delays due to bad weather and other Acts of God.
5. If a problem arises with your order, credits and refunds will be at the discretion of management after investigating your order. Edible Gifts Plus will work diligently to meet all deadlines and we will always give our clients the proper amount of time to place an order but credits and refunds will not be given for early or late shipments due to shipping carrier delays or other circumstances out of our control.
6. International shipments will not be refunded or credited if there are any issues or delays through customs. Once the international shipment leaves our warehouse, the shipment release is the sole responsibility of the client and/or clients broker. All international quotes do not include import fees and taxes assessed by the country receiving the product, these fees and taxes are the responsibility of our clients.
General Notes About Delivery
services vary in transit time and delivery commitment. UPS Ground is
NOT a premium service so your package may arrive a day early or late.
We do our best to ship so your package arrives on an exact date, but
Ground Shipping is NOT an exact science!
If you wish to have your
gift arrive GUARANTEED on 2/14, we recommend Next Day Air. UPS 2-Day
Air is most likely to arrive ON 2/14 (when shipped on 2/10) but has a
slight chance of arriving a day early. UPS does NOT refund for early
deliveries as they do consider early delivery a "service failure". UPS
3-Day Air typically arrives in 3 business days but also has a slight
chance of arriving a tad early.
PLEASE make sure to go over your
order confirmation: make sure your shipping/delivery dates are correct,
spelling, grammar, and address info are all correct! If you see
something in error please contact our Customer Service Team immediately
via phone and/or email. We will not give refunds for orders that are lost or undeliverable due to an incorrect address. Please make sure to ask for an updated order
confirmation - that is proof of change(s) made to your order.
We are here to make your experience a sweet one, so please contact us if you're in doubt!
ORDERS ARE SHIPPED VIA THE METHOD THAT YOU INDICATE ON YOUR ORDER.
We highly recommend shipping to
an address where someone will be able to receive the package when it is
delivered. We suggest shipping to a workplace or arranging for someone
to be home on the date you expect your delivery. Chocolate left outside
your home all day may be may be damaged by weather that is too hot,
cold, rainy or humid.
If the recipient is not at home
to receive their package, our carrier will leave the package without a
signature required. You may request Signature Service by calling
Customer Service. Our carrier will leave packages at the courier's
discretion. Edible Gifts Plus is NOT responsible for packages left
without a signature. Please ensure that the recipient is home to
receive the package OR have it shipped to a place of business where
someone may sign for it. Commercial deliveries require an adult
We cannot guarantee that your
delivery will be made if the shipping company is unable to deliver a
package due to incomplete/incorrect address information.
Food items and perishables cannot be returned.
- Refunds or replacements will only be given if your order arrives damaged.
- If your order arrives late
due to a Shipping Company (UPS or FedEX) delay, you will be credited for
shipping charges once the cause of the delay is determined. Delays due
to extreme weather and natural disasters are NOT subject to a shipping
- Orders sent to a wrong or
incomplete address are NOT guaranteed and may be assessed an additional
$15.00 fee if we can determine the correct address for delivery. We reserve the right to bill you for incomplete/incorrect
addresses that result in this additional fee. We also can not give credits, refunds or replace items that melted in summer transit due to shipping delays because of a incorrect address given by customer.
Warm Weather Shipping Policy
products and lollipops will not be shipped over the weekend during the
warmer weather months to ensure the quality of our products when
delivered. Please select your shipping option carefully when shipping
chocolate products to avoid melting, please feel free to contact us at
firstname.lastname@example.org if you are unsure of which shipping method to
are shipping chocolate items to a location that is longer than a 2 day ground
transit (based on the UPS map below) during the summer months, we highly
recommend upgrading to at least 2 Day delivery with a cool pack for chocolate
items to arrive safely.
We reserve the right to replace chocolate for caramel if you have chosen an
unsafe method for chocolate delivery.
Check out our Summer Safe category to purchase Caramel or
Icing products that will arrive safe using regular ground shipping to any part
of the country.
EXTREMELY HOT STATES: We strongly urge you to ship via Priority Overnight Shipping ONLY to avoid melting.
You are ultimately responsible for
selecting the appropriate shipping method for your order. Please try
to ship to an address where someone is home to accept delivery. We
cannot be responsible if a package is left out all day in the heat.
do offer a collection of products that do not require expedited
shipping. These products are excluded from our warm weather shipping
suggestions and can safely travel year round via ground shipping.
we offer a summer safe icing for many of our products. However,
despite safe hot weather shipping and a delicious flavor, the icing can
take away from the crispness of your cookie. Please contact a
confectionery designer to explore the many non-chocolate and "worry
free" choices that we offer.
Gifts Plus cannot be responsible for damage if you (or the recipient of
a gift) are not present at the time of delivery and the damage occurs
as a result of the delay in claiming the package. Also, Edible Gifts
Plus cannot be responsible for heat damage if you select an
inappropriate shipping method and it ships via the method you selected.
REQUESTED DELIVERY DATE SERVICE:
orders will ship or deliver on Saturdays or Sundays. You may request a
delivery date at checkout, but please be sure to pick the appropriate
shipping method to allow for this item to arrive on that specific date.
items will be delivered based on the shipping method chosen by customer,
and we will do our best to accommodate your delivery date although UPS requested delivery dates are not guaranteed.
|How Much is My Shipping?
||Many of our products are produced and shipped directly from our bakeries throughout the country right to your doorstep.
Our shipping rates are based on the weight and the shipping
location. We provide a choice of several shipping methods for your
|When Will My Order Ship?
Most orders are processed within 2-3 business days from the time you place your order.Certain products have a longer production, transit and processing time, if your item must arrive by a certain date please contact us to be sure this deadline can be met with the product you have chosen. Rush orders are available, contact us for details.
Most orders are processed within 2-3 business days from the time you place your order
Certain products have a longer production, transit and processing time, if your item must arrive by a certain date please contact us to be sure this deadline can be met with the product you have chosen. Rush orders are available, contact us for details. When choosing your
preferred shipping method, please remember to base the transit time off of business days (Saturday and Sunday the package will be held at a UPS warehouse). We cannot deliver on weekends. Certain items may be shipped the same day if order is received by 12 p.m. EST based on which product you have purchased. Please feel free to contact us at email@example.com to see if the item you have purchased can be shipped same day.
temperatures vary across the country we may elect not to ship your
package over a weekend to guarantee its arrival in premium condition.
Therefore, we cannot guarantee Monday deliveries on any order. We
sincerely apologize for any inconvenience this may cause you.
Our normal shipping days during the warm months and to warm-weather areas (holidays
excluded) for Overnight, Express Saver, Second Day, and Ground
shipments are Monday, Tuesday, and Wednesday. Overnight shipments are
also sent on Thursday. This schedule is designed so your chocolate does not sit over
the weekend in a warehouse without temperature controls. We may ship on
Thursday or Friday if cool temperatures allow your chocolate to be
products are exempt from our warm-weather shipping and can safely
travel year round via Standard Shipping! Please contact one of our
confectionary designers to explore the many non-chocolate and "worry
free" options we offer!
Our rates are based on a per package basis. Customer Service will contact you if multiple packages are required to ship your order.
IMPORTANT: Our carrier assesses a $15.00
fee for each incorrect or incomplete address. We reserve the right to
bill you for this correction fee, so please make sure the information
you provide us with is correct and up-to-date!
Photo cookies and other personalized products may take up to 7 business days due to the setup process.
Orders may arrive slightly earlier than the requested "Arrive By Date"
Please contact Customer Service at 1-866-671-7775 or via e-mail if you have any questions.