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Our Commitment to our Customers


Our Commitment to our Customers
Edible Gifts Plus takes as much care in shipping as we do in preparing your order.

We offer you a variety of shipping options - from Ground to Next Day Air so that we can meet your specific needs. We also offer a Deliver-By-Date Service where you can request a future delivery date.

Please read our shipping policies and contact us if you have any questions: Toll Free: 1-866-671-7775 or e-mail: info@EdibleGiftsPlus.com .
Where We Ship
At this time, we ship within the Continental United States.

Shipments to Alaska and Hawaii require shipping via Overnight or 2-Day Air ONLY. An additional UPS surcharge of $10-$15 will be added to your total after your order is processed. Please contact a confectionery designer at 1-866-671-7775 or via e-mail for more information.

We DO NOT ship to APO/FPO's or PO Boxes.

International shipments require minimum quantities, please contact our customer service for details at info@ediblegiftsplus.com

1. Please do not ship to hospitals - patients may leave the hospital before the delivery arrives and we cannot guarantee delivery. Packages are normally sent to a general receiving department before being routed internally to the patient's and/or guest's room. Please be advised that the patient's room number and ward/unit are required for hospital deliveries. The hospital can refuse delivery if this information is not provided. Because your gift will not be delivered directly to the recipient, we cannot guarantee this type of delivery and will be unable to issue a refund if the patient and/or hotel guest checks out or is unable to be located within the facility. Please be advised that there will be additional charges added to have the package re-routed if the patient/guest has checked out or has been released. For perishable items shipped but refused upon delivery at either a hospital or hotel and returned back to us, a refund will NOT be issued.

2. If you are shipping to a corporation or large office, please inform the receiving department when your perishable (and delicious) package is expected to arrive, so that you can ensure timely delivery of the product.

3. If you need to have a gift arrive on a particular date, you must choose Next Day Air as your shipping method. You may schedule a future delivery for any weekday except national holidays.

4. We cannot give refunds or credits on orders that have shipment delays due to bad weather and delays due to bad weather and other Acts of God.

5. If a problem arises with your order, credits and refunds will be at the discretion of management after investigating your order.  Edible Gifts Plus will work diligently to meet all deadlines and we will always give our clients the proper amount of time to place an order  but credits and refunds will not be given for early or late shipments due to shipping carrier delays or other circumstances out of our control. 

6. International shipments will not be refunded or credited if there are any issues or delays through customs.  Once the international shipment leaves our warehouse, the shipment release is the sole responsibility of the client and/or clients broker.  All international quotes do not include import fees and taxes assessed by the country receiving the product, these fees and taxes are the responsibility of our clients.  

General Notes About Delivery

UPS services vary in transit time and delivery commitment. UPS Ground is NOT a premium service so your package may arrive a day early or late. We do our best to ship so your package arrives on an exact date, but Ground Shipping is NOT an exact science!

If you wish to have your gift arrive GUARANTEED on 2/14, we recommend Next Day Air. UPS 2-Day Air is most likely to arrive ON 2/14 (when shipped on 2/10) but has a slight chance of arriving a day early. UPS does NOT refund for early deliveries as they do consider early delivery a "service failure". UPS 3-Day Air typically arrives in 3 business days but also has a slight chance of arriving a tad early.

PLEASE make sure to go over your order confirmation: make sure your shipping/delivery dates are correct, spelling, grammar, and address info are all correct! If you see something in error please contact our Customer Service Team immediately via phone and/or email. We will not give refunds for orders that are lost or undeliverable due to an incorrect address. Please make sure to ask for an updated order confirmation - that is proof of change(s) made to your order.

We are here to make your experience a sweet one, so please contact us if you're in doubt!

Package Delivery
ORDERS ARE SHIPPED VIA THE METHOD THAT YOU INDICATE ON YOUR ORDER.
We highly recommend shipping to an address where someone will be able to receive the package when it is delivered. We suggest shipping to a workplace or arranging for someone to be home on the date you expect your delivery. Chocolate left outside your home all day may be may be damaged by weather that is too hot, cold, rainy or humid.
If the recipient is not at home to receive their package, our carrier will leave the package without a signature required. You may request Signature Service by calling Customer Service. Our carrier will leave packages at the courier's discretion. Edible Gifts Plus is NOT responsible for packages left without a signature. Please ensure that the recipient is home to receive the package OR have it shipped to a place of business where someone may sign for it. Commercial deliveries require an adult signature.
We cannot guarantee that your delivery will be made if the shipping company is unable to deliver a package due to incomplete/incorrect address information.
  • Refunds or replacements will only be given if your order arrives damaged.
  • If your order arrives late due to a Shipping Company (UPS or FedEX) delay, you will be credited for shipping charges once the cause of the delay is determined. Delays due to extreme weather and natural disasters are NOT subject to a shipping refund.
  • Orders sent to a wrong or incomplete address are NOT guaranteed and may be assessed an additional $15.00 fee if we can determine the correct address for delivery. We reserve the right to bill you for incomplete/incorrect addresses that result in this additional fee. We also can not give credits, refunds or replace items that melted in summer transit due to shipping delays because of a incorrect address given by customer.
Food items and perishables cannot be returned.


Warm Weather Shipping Policy
Chocolate products and lollipops will not be shipped over the weekend during the warmer weather months to ensure the quality of our products when delivered. Please select your shipping option carefully when shipping chocolate products to avoid melting, please feel free to contact us at info@ediblegiftsplus.com if you are unsure of which shipping method to choose.

If you are shipping chocolate items to a location that is longer than a 2 day ground transit (based on the UPS map below) during the summer months, we highly recommend upgrading to at least 2 Day delivery with a cool pack for chocolate items to arrive safely.


We reserve the right to replace chocolate for caramel if you have chosen an unsafe method for chocolate delivery.

Check out our Summer Safe category to purchase Caramel or Icing products that will arrive safe using regular ground shipping to any part of the country.






















EXTREMELY HOT STATES:
We strongly urge you to ship via Priority Overnight Shipping ONLY to avoid melting.
You are ultimately responsible for selecting the appropriate shipping method for your order. Please try to ship to an address where someone is home to accept delivery. We cannot be responsible if a package is left out all day in the heat.
We do offer a collection of products that do not require expedited shipping. These products are excluded from our warm weather shipping suggestions and can safely travel year round via ground shipping.
Additionally, we offer a summer safe icing for many of our products. However, despite safe hot weather shipping and a delicious flavor, the icing can take away from the crispness of your cookie. Please contact a confectionery designer to explore the many non-chocolate and "worry free" choices that we offer.

Edible Gifts Plus cannot be responsible for damage if you (or the recipient of a gift) are not present at the time of delivery and the damage occurs as a result of the delay in claiming the package. Also, Edible Gifts Plus cannot be responsible for heat damage if you select an inappropriate shipping method and it ships via the method you selected.

REQUESTED DELIVERY DATE SERVICE:

No orders will ship or deliver on Saturdays or Sundays. You may request a preferred delivery date at checkout, but please be sure to pick the appropriate shipping method to allow for this item to arrive on that specific date. All items will be delivered based on the shipping method chosen by customer, and we will do our best to accommodate your delivery date although UPS requested delivery dates are not guaranteed.

How Much is My Shipping?
Many of our products are produced and shipped directly from our bakeries throughout the country right to your doorstep.

Our shipping rates are based on the weight and the shipping location. We provide a choice of several shipping methods for your order.
When Will My Order Ship?
Most orders are processed within 2-3 business days from the time you place your order.
Certain products have a longer production, transit and processing time, if your item must arrive by a certain date please contact us to be sure this deadline can be met with the product you have chosen. Rush orders are available, contact us for details.

Most orders are processed within 2-3 business days from the time you place your order

Certain products have a longer production, transit and processing time, if your item must arrive by a certain date please contact us to be sure this deadline can be met with the product you have chosen. Rush orders are available, contact us for details. When choosing your preferred shipping method, please remember to base the transit time off of business days (Saturday and Sunday the package will be held at a UPS warehouse). We cannot deliver on weekends. Certain items may be shipped the same day if order is received by 12 p.m. EST based on which product you have purchased. Please feel free to contact us at info@ediblegiftsplus.com to see if the item you have purchased can be shipped same day.

Since temperatures vary across the country we may elect not to ship your package over a weekend to guarantee its arrival in premium condition. Therefore, we cannot guarantee Monday deliveries on any order. We sincerely apologize for any inconvenience this may cause you.

Our normal shipping days during the warm months and to warm-weather areas (holidays excluded) for Overnight, Express Saver, Second Day, and Ground shipments are Monday, Tuesday, and Wednesday. Overnight shipments are also sent on Thursday. This schedule is designed so your chocolate does not sit over the weekend in a warehouse without temperature controls. We may ship on Thursday or Friday if cool temperatures allow your chocolate to be safely transported.

Non-chocolate products are exempt from our warm-weather shipping and can safely travel year round via Standard Shipping! Please contact one of our confectionary designers to explore the many non-chocolate and "worry free" options we offer!

Our rates are based on a per package basis. Customer Service will contact you if multiple packages are required to ship your order.

IMPORTANT: Our carrier assesses a $15.00 fee for each incorrect or incomplete address. We reserve the right to bill you for this correction fee, so please make sure the information you provide us with is correct and up-to-date!

Photo cookies and other personalized products may take up to 7 business days due to the setup process.

Orders may arrive slightly earlier than the requested "Arrive By Date"

Please contact Customer Service at 1-866-671-7775 or via e-mail if you have any questions.