ORDERS ARE SHIPPED VIA THE METHOD THAT YOU INDICATE ON YOUR ORDER!!
We highly recommend shipping to an address where someone will be able to receive the package when it is delivered. We suggest shipping to a workplace or arranging for someone to be home on the date you expect your delivery. Chocolate left outside your home all day may be may be damaged by weather that is too hot, cold, rainy or humid.
If the recipient is not at home to receive their package, our carrier will leave the package without a signature required. You may request Signature Service by calling Customer Service. Our carrier will leave packages at the courier's discretion. Edible Gifts Plus is NOT responsible for packages left without a signature. Please ensure that the recipient is home to receive the package OR have it shipped to a place of business where someone may sign for it. Commercial deliveries require an adult signature.
We cannot guarantee that your delivery will be made if the shipping company is unable to deliver a package due to incomplete/incorrect address information.
- Refunds or replacements will only be given if your order arrives damaged.
- If your order arrives late due to a Shipping Company (UPS or FedEX) delay, you will be credited for shipping charges once the cause of the delay is determined. Delays due to extreme weather and natural disasters are NOT subject to a shipping refund.
- Orders sent to a wrong or incomplete address are NOT guaranteed and may be assessed an additional $14.00 fee. We reserve the right to bill you for incomplete/incorrect addresses that result in this additional fee.
Food items and perishables cannot be returned.
WARM WEATHER SHIPPING OF CHOCOLATE PRODUCTS:
Many of our products ship with gel ice packs between May and October regardless of the destination.
Edible Gifts Plus does NOT guarantee Ground Shipments of chocolate products between May and October regardless of the destination.
It is your responsibility to ensure that the recipient is home to receive their package to prevent melting while sitting outside. We recommend shipping to a business address for earlier delivery and to ensure receipt of the delivery.
Please note that if your destination is over 75 Degrees Fahrenheit, we strongly advise that you select an appropriate shipping method (Overnight or 2-Day Air) to ensure proper delivery of your chocolate products. Our orders are processed automatically and we cannot guarantee that we can intercept your order if you have chosen an inappropriate shipping method (i.e., shipping a chocolate product to FL, NM, AZ, TX or other extremely hot state via Standard Ground during late spring/summer.)
We reserve the right to add $5-$10 to your order total if we feel that your product will not arrive safely via the method you have selected OR ... modify your order to allow for safe shipping. Our goal is to make you happy - melted chocolate is not going to make anyone smile! Please check local weather conditions to help determine your best shipping option.
EXTREMELY HOT STATES: We strongly urge you to ship via Priority Overnight Shipping ONLY to avoid melting!!
Edible Gifts Plus cannot be responsible for damage if you (or the recipient of a gift) are not present at the time of delivery and the damage occurs as a result of the delay in claiming the package. Also, Edible Gifts Plus cannot be responsible for heat damage if you select an inappropriate shipping method and it ships via the method you selected.
REQUESTED DELIVERY DATE SERVICE:
Edible Gifts Plus offers an optional Delivery Date Service located on your check-out page. This service is optional for customers that want their package to be delivered ON a certain date.
Left unchecked, we ship most of our products "same day" when the order is received by 12 NOON EST on a regular business day (M - F). We will hold your order and ship on the date most appropriate to accomodate your delivery date.
Edible Gifts Plus is NOT responsible for packages that are delayed in transit and thus arrive late - we always recommend that you order your product for delivery in advance of when you need it.
Please keep in mind that Ground Service is NEVER guaranteed on an exact date - we guarantee your product by your delivery date as long as the order is placed far enough in advance to get there on time.
If there is a delay in shipping on the part of Edible Gifts Plus, we will contact you immediately.
We at Edible Gifts Plus will always do our best to accomodate all of our customers and keep them smiling!
Please bear in mind that our delivery service commitment is based on your understanding of our Shipping Terms and Policies...please do not hesitate to contact our friendly Confectionary Consultants for more information if you have ANY questions pertaining to the shipping and delivery of your products! |
